Refund policy

Last Straw Return & Refund Policy

At Last Straw, we take great pride in the quality of our products. Every order is carefully roasted, packaged and inspected before it leaves our roastery. Due to the perishable nature of specialty coffee, we are unable to accept returns on opened or used products.

Damaged or Incorrect Orders
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery at [your email]. Include your order number and a photo of the issue and we will arrange a replacement or full refund at no additional cost to you.

Unopened Products
If you are unsatisfied with an unopened product, please contact us within 7 days of receiving your order. We will review your request and offer a refund or store credit at our discretion.

Non-Refundable Items
Opened coffee bags, gift cards and items marked as final sale are non-refundable.

Refund Processing
Approved refunds will be processed within 5 to 7 business days back to your original payment method.

For any questions regarding returns or refunds please contact us at [your email].